Refund policy

Refund & Return Policy

Last Updated: August 18, 2026

At Bella Walk, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or significantly different from the product description, please contact us as soon as possible.

Return Requests

To request a return or refund, contact us within [7/14/30] days of delivery.

Please include:

  • Your order number

  • Your name and email address

  • A description of the issue

  • Clear photos or videos showing the product and any damage or defect

We may request additional information to review your claim.

Eligible Returns

A return may be accepted when:

  • The item arrives damaged or defective

  • You receive the wrong item

  • The item is significantly different from what was ordered

  • We specifically approve the return for another eligible reason

Items must generally be unused and in their original condition unless the issue is a manufacturing defect or shipping damage.

Non-Returnable Items

Returns may not be accepted for:

  • Items damaged through misuse or improper care

  • Items showing signs of wear after use

  • Products altered by the customer

  • Items returned without prior approval

  • Clearance or final-sale items, where applicable

Refunds

Once your request is approved, we will provide instructions for the next steps.

Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on your payment provider or bank.

Exchanges

We do not guarantee exchanges for a different size, color, or style. If an exchange is unavailable, you may need to return the original item and place a new order.

Return Shipping

If the item is defective, damaged, incorrect, or otherwise qualifies for a return due to an issue caused by Bella Walk or our fulfillment process, we will determine the appropriate return-shipping solution.

For other approved returns, return shipping costs may be the customer's responsibility.

Contact Us

For return or refund assistance, please contact Bella Walk through our Contact Us page with your order number and details of your request.